Frequently Asked Questions
What time is check-in and check-out?
Check-in is available from 12PM, and we kindly ask guests to check out by 11AM. However, if you need flexibility with these times, please let us know in advance, and we’ll do our best to accommodate!
Do you have a curfew?
There’s no curfew at Cozy Hostel. Guests are welcome to come and go as
they please! Our front desk staff is available 24/7 to assist with any needs
you may have, no matter the time.
Is breakfast included?
Yes, a delicious breakfast is included in your stay! Served from 7AM to 9AM, it’s a perfect way to start your day before exploring Ha Giang.
What amenities are provided in the rooms?
Each room, whether it be private or dorm, is equipped with comfortable bedding, air conditioning, free Wi-Fi, and secure lockers for valuables. Additionally, all dorm rooms have privacy curtains for a cozy, private experience.
Do you have private rooms or only dorms?
We offer both! We have an offering of mixed and female-only (upon request) dorms, as well as private double and triple rooms for travellers seeking more seclusion.
Is there hot water available in the showers?
Yes, all showers in Cozy Hostel have hot water, so you can enjoy a warm shower any time of the day.
Is there a safe in the room for valuables?
While private rooms have safes, we also provide secure lockers in dormitory rooms for valuables. Please bring your own lock for added security.
What is your cancellation policy?
We offer free cancellation up to 24 hours before check-in. If a booking is cancelled within 24 hours of check-in, a fee equivalent to the first night’s stay applies.
How can I modify my booking?
Simply contact our team directly on +84376276576 or via another route found on our CONTACT US page. Please share your booking details and information of your request, and we’ll be happy to assist with any changes to your reservation.
Can you help with bus tickets to other destinations?
Yes, we offer bus ticket services to major locations such as Hanoi, Sapa, Ninh Binh, Cat Ba, Ha Long Bay, and more at great rates. Our team is happy to assist with your travel plans both within and beyond Ha Giang. For further information, please see our BUS TICKETS page.
Is parking available?
Yes, we offer free parking for motorbikes and bicycles on-site. For guests arriving by car, please contact us in advance so we can advise on the appropriate parking options.
What tours do you offer?
We specialise in guided tours around the Ha Giang Loop, featuring stops at iconic spots like the Dong Van Karst Plateau, Ma Pi Leng Pass, and traditional villages. Both group and private tours are available! We also have a selection on the type of transport you want to travel by, whether you prefer motorbike, jeep or trekking, we have you covered. For more information, please visit OUR TOURS page here
Can I rent a motorbike from you?
Yes! We offer a variety of motorbike rentals for all experience levels, from semi-automatic bikes to full manuals, to make your Ha Giang exploration as seamless as possible. For further details, please visit our MOTORBIKE RENTAL page here.
Do you organise group tours or only private ones?
We offer both group and private tour options for all tour types. Our group tours are a great way to meet fellow travellers and travel in larger groups, while private tours provide a more personalised experience.
Are pets allowed?
We currently don’t allow pets in the hostel to maintain a comfortable environment for all guests. However, service animals are welcome.
Is there an age restriction for staying in the hostel?
There are no age restrictions at Cozy Hostel. Children of all ages are warmly welcomed, and we are happy to accommodate families to ensure a comfortable stay for everyone.
What is the hostel’s quiet hours policy?
Quiet hours are from 10PM to 6AM to ensure everyone gets a good night’s sleep. Please respect fellow guests by keeping noise to a minimum during this time.
How does the laundry service work?
Our hostel offers a convenient laundry service—just bring your clothes down to the reception desk, and our team will take care of the rest! Options for same-day, next-day, or end of tour services are available, with costs provided upon request.
Do you provide ironing services?
We offer ironing services as an add-on to our laundry service. Just let us know if you need this, and we’ll include it in your laundry request.
What is the Ha Giang Loop?
A scenic motorbike route in northern Vietnam, showcasing stunning landscapes, local culture, and ethnic minority villages.
How do I book a tour?
You can book online through our website HERE or directly at our hostel in Ha Giang (Cozy Hotel, No. 16 Đại Lộ Hữu Nghị Street).
What is the tour duration?
At Cozy Hostel, we offer a selection of tour types to suit everyone’s needs. Our most popular tours typically last 3 to 5 days, but the duration can be shorter or longer than this depending on your dream trip.
What is included in the tour package?
With the various tour packages on offer, the itineraries and items included can vary – however, all include the below, unless stated otherwise:
- Free 1 night in Ha Giang before starting the loop
- The local guide/driver (if Easy Rider package chosen)
- Bus tickets (in full package)
- A motorbike or jeep with fuel
- Insurance of the bike or jeep
- Nights in homestay or hostel through Ha Giang Loop*
- Breakfast, Lunches, Dinners*
- Tickets for attractions en route
- Ha Giang permit
- Support with your vehicle
*Amount of items are tour duration dependent.
What should I pack for the tour?
With Cozy Hostel, you will be able to safely store your luggage or whatever items you do not need to take with you at our hostel in Ha Giang town. This is where we will both begin and complete the loop. With this in mind, it is recommended and important to pack light. Essential items include:
- Small bag or backpack for clothes & daily necessities
- Light clothing
- Waterproof jacket or raincoat for the colder areas or wet periods
- Sunscreen
- Sunglasses
- Swimming suit/bikini/trunks
- Mosquito repellent (if you need)
- Cash for drinks (excluding water) and personal expenses
How much luggage can I take?
Light luggage or a small backpack is recommended for the tour, as space is limited.
Are the tours suitable for beginners?
Yes! Our most popular tour packages include an Easy Rider, which means you can enjoy the Ha Giang Loop as a passenger and take in all the stunning scenery every second of the day.
Alternatively, if you are wanting to self-drive, there are options available which can be discussed further with the team.
Where does the tour start?
Once you have been collected from your chosen pick up location, you will be driven to Cozy Hotel (No. 16 Đại Lộ Hữu Nghị Street) in Ha Giang town. This is where the loop will start and finish.
I have dietary requirements (i.e. vegan), can you accommodate for this?
Yes, dietary preferences like vegan or vegetarian can be accommodated if notified in advance. You can put your requirements in via the ‘Special Requests’ section of our online form upon booking your tour HERE .
Alternatively, do not hesitate to contact the team directly and they can assist further – CONTACT US
Do I need travel insurance?
Yes, we strongly recommended to have your own travel insurance covering motorbike activities, as well as against illness, injury, loss/damage to personal belongings and not being able to travel on confirmed departure dates.
TRAVEL INSURANCE is NOT INCLUDED in our packages.
Can I drive by myself?
Yes, you must have a valid driving licence and international driving permit (IDP).
If you cannot provide these, don’t panic! You can still do the Ha Giang Loop as we have our Easy Riders to accompany you.
What is the Cancellation Policy?
FREE CANCELLATION 24 HOUR NOTICE
By the Customer: No refunds are provided for unused services such as accommodations, meals, or activities not utilised during the tour.
By Cozy Hostel: In rare circumstances, we may need to cancel or adjust tours due to weather conditions, group dynamics, or other factors. In this case, we will offer an alternative or a full refund. Additional compensation will not be provided beyond the amount paid.
How is Cozy Hostel supporting local communities?
By employing locals as guides and supporting local homestays, they help create sustainable income opportunities for ethnic minorities.
Where will I stay during the tour?
You’ll stay in local homestays or cosy hostels, offering an authentic experience.
What will I eat during the tour?
Meals include traditional Vietnamese dishes, with options to accommodate dietary preferences.*
*Please Note – if you have any dietary requirements, please make sure to include this in the Special Requests on the Booking Form, or speak with a member of the team online or in person prior to start date.
Do I need to pay extra for tickets to visit sights along the way?
No, entry tickets to attractions are included in the tour package.
What time does the tour start daily?
Typically, breakfast is served around 8:00 AM daily – but it may vary based on the itinerary.
What landmarks or attractions will we visit next?
You’ll visit key spots like Dong Van Karst Plateau, Ma Pi Leng Pass, H’mong King’s Palace, river boat trip ethnic minority villages.
How long are the riding segments, and are there rest stops?
Riding segments last between 2 to 3 hours with plenty of rest stops for viewing the spectacular sight, refreshments and photos.
What should I know about the local culture or customs?
The region is home to several ethnic minorities, each with distinct languages, clothing, and traditions. Respect for local customs is encouraged.
Are meals included, and what can I expect to eat?
Yes, meals are included. Expect a variety of local Vietnamese dishes, including rice, noodles, and fresh vegetables.
Is it safe to ride in certain weather conditions?
Tours may adjust based on weather conditions to ensure rider safety, and alternative routes can be planned if needed.
Please be assured if anything is to be adjusted for your itinerary due to weather conditions, group dynamics or other factors, a member of the team will discuss this with you immediately or prior to departure that day.
Can I adjust the pace or route of the tour?
Yes, the pace can be adjusted based on group preferences, and certain stops or detours can be added if agreed upon with the guide.
Where can I buy local products or souvenirs?
You can purchase souvenirs at local markets and small shops in villages along the route.
How can I support local communities we visit?
Support by purchasing handmade products, interacting with the locals, and respecting the culture and environment.
I have just arrived after back at Cozy Hostel after finishing Ha Giang Loop, what happens next?
You’ll be welcomed back by our enthusiatic team where we help remove your motorbike kit and organise your bags.
Depending on your drop off location and allocated bus time, you will have time to refresh and relax. You can take this time to reflect on your journey and share feedback or plan your onward journey with staff assistance.
How do I share feedback or reviews?
You can leave reviews on platforms like Google, TripAdvisor, or directly through their website.
Can I access photos taken during the tour?
Yes! Each group will have its own Whatsapp group. All photos taken by guides or shared by other customers in the group can be accessed here.
What other tours or activities do you recommend in the Ha Giang area?
Staff can recommend local villages to visit, local treks, cultural tours, or nearby attractions like waterfalls and markets.
How do I stay in touch with my tour guide?
You can stay connected through WhatsApp or email, or follow Ha Giang Amazing Tour on social media and view updates of your guide and the team.
Is there a referral code, loyalty program or discount for future bookings?
Yes! At Cozy Hostel, customer happiness and continued support is an important part of our company. With this considered, we have a ‘Work With Us’ programme where you will benefit financially from a successful referral for your friends, family or any others you share your unique code with. For more information, head to our WORK WITH US page.
What’s the best way to travel onward from Ha Giang?
The majority of our tour packages include a bus transfer from your pre-tour pick up and post-tour drop off location. This means that our staff will make the most suitable travel arrangements for you and your experience should run seamlessly.
If your chosen package does not include bus transfer, our staff can assist you in booking buses or cars to your next destination, such as Hanoi or other areas in Vietnam. Please visit our BUS TICKETS page for more information.
Where can I buy souvenirs or keepsakes?
Local markets and shops in Ha Giang town and surrounding villages offer handmade crafts and souvenirs.
What is the Ha Giang Loop?
A scenic motorbike route in northern Vietnam, showcasing stunning landscapes, local culture, and ethnic minority villages.
How do I book a tour?
You can book online through our website HERE or directly at Cozy Hostel in Ha Giang (No. 16 Đại Lộ Hữu Nghị Street).
What is the tour duration?
What is included in the tour package?
With the various tour packages on offer, the itineraries and items included can vary – however, all include the below, unless stated otherwise:
- Free 1 night in Ha Giang before starting the trek
- The local guide/driver
- Bus tickets or private car (in full package)*
- Nights in homestay or hostel through trek*
- Breakfast, Lunches, Dinners*
- Tickets for attractions en route
*Amount of items are tour duration dependent
What should I pack for the tour?
With Cozy Hostel, you will be able to safely store your luggage or whatever items you do not need to take with you at our hostel in Ha Giang town. This is where we will both begin and complete the loop. With this in mind, it is recommended and important to pack light. Essential items include:
- Small bag or backpack for clothes & daily necessities
- Light clothing
- Walking boots or trainers
- Waterproof jacket or raincoat for the colder areas or wet periods
- Sunscreen
- Sunglasses
- Swimming suit/bikini/trunks
- Mosquito repellent (if you need)
- Cash for drinks (excluding water) and personal expenses
How much luggage can I take?
Light luggage or a small backpack is recommended for the tour, as you will be trekking daily and need to be able to endure carrying your bag throughout.
Where does the tour start?
Once you have been collected from your chosen pick up location, you will be driven to Cozy Hotel (No. 16 Đại Lộ Hữu Nghị Street) in Ha Giang town. This is where the trek will start and finish.
I have dietary requirements (i.e. vegan), can you accommodate for this?
Yes, dietary preferences like vegan or vegetarian can be accommodated if notified in advance. You can put your requirements in via the ‘Special Requests’ section of our online form upon booking your tour HERE . Alternatively, do not hesitate to contact the team directly and they can assist further – CONTACT US .
Do I need travel insurance?
Yes, we strongly recommended to have your own travel insurance covering against illness, injury, loss/damage to personal belongings and not being able to travel on confirmed departure dates.
TRAVEL INSURANCE is NOT INCLUDED in our packages.
What is the Cancellation Policy?
FREE CANCELLATION 24 HOUR NOTICE
By the Customer: No refunds are provided for unused services such as accommodations, meals, or activities not utilised during the tour.
By Cozy Hostel: In rare circumstances, we may need to cancel or adjust tours due to weather conditions, group dynamics, or other factors. In this case, we will offer an alternative or a full refund. Additional compensation will not be provided beyond the amount paid.
How is Cozy Hostel supporting local communities?
By employing locals as guides and supporting local homestays, they help create sustainable income opportunities for ethnic minorities.
Where will I stay during the tour?
You’ll stay in local homestays or cosy hostels, offering an authentic experience.
What will I eat during the tour?
Meals include traditional Vietnamese dishes, with options to accommodate dietary preferences.*
*Please Note – if you have any dietary requirements, please make sure to include this in the Special Requests on the Booking Form, or speak with a member of the team online or in person prior to start date.
Do I need to pay extra for tickets to visit sights along the way?
No, entry tickets to attractions are included in the tour package.
What time does the tour start daily?
Typically, breakfast is served around 8:00 AM daily – but it may vary based on the itinerary.
What should I know about the local culture or customs?
The region is home to several ethnic minorities, each with distinct languages, clothing, and traditions. Respect for local customs is encouraged.
Are meals included, and what can I expect to eat?
Yes, meals are included. Expect a variety of local Vietnamese dishes, including rice, noodles, and fresh vegetables.
Is it safe to trek in certain weather conditions?
Tours may adjust based on weather conditions to ensure trekker safety, and alternative routes can be planned if needed.
Please be assured if anything is to be adjusted for your itinerary due to weather conditions, group dynamics or other factors, a member of the team will discuss this with you immediately or prior to departure that day.
Can I adjust the pace or route of the tour?
Yes, the pace can be adjusted based on group preferences, and certain stops or detours can be added if agreed upon with the guide.
Where can I buy local products or souvenirs?
You can purchase souvenirs at local markets and small shops in villages along the route.
How can I support local communities we visit?
Support by purchasing handmade products, interacting with the locals, and respecting the culture and environment.
I have just arrived after back at Cozy Hostel after finishing Ha Giang Loop, what happens next?
You’ll be welcomed back by our enthusiatic team where we help organise your kit and organise your bags. Depending on your drop off location and allocated bus time, you will have time to refresh and relax. You can take this time to reflect on your journey and share feedback or plan your onward journey with staff assistance.
How do I share feedback or reviews?
You can leave reviews on platforms like Google, TripAdvisor, or directly through their website.
Can I access photos taken during the tour?
Yes! Each group will have its own Whatsapp group. All photos taken by guides or shared by other customers in the group can be accessed here.
What other tours or activities do you recommend in the Ha Giang area?
Staff can recommend local villages to visit, local treks, cultural tours, or nearby attractions like waterfalls and markets.
How do I stay in touch with my tour guide?
You can stay connected through WhatsApp or email, or follow Ha Giang Amazing Tour on social media and view updates of your guide and the team.
Is there a referral code, loyalty program or discount for future bookings?
Yes! At Cozy Hostel, customer happiness and continued support is an important part of our company. With this considered, we have a ‘Work With Us’ programme where you will benefit financially from a successful referral for your friends, family or any others you share your unique code with. For more information, head to our WORK WITH US page.
What’s the best way to travel onward from Ha Giang?
The majority of our tour packages include a bus transfer from your pre-tour pick up and post-tour drop off location. This means that our staff will make the most suitable travel arrangements for you and your experience should run seamlessly. If your chosen package does not include bus transfer, our staff can assist you in booking buses or cars to your next destination, such as Hanoi or other areas in Vietnam. Please visit our BUS TICKETS page for more information.
Where can I buy souvenirs or keepsakes?
Local markets and shops in Ha Giang town and surrounding villages offer handmade crafts and souvenirs.
COZY HOSTEL
Address: No. 16 Đại Lộ Hữu Nghị Street
Ha Giang City ( Cozy Hostel Ha Giang)
150 Meters from Ha Gian Bus Station
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